PLEASE READ - ONLINE PRESCRIPTION ORDERING

We are aware there is an extra security measure now added before you get access to online prescription ordering.

There is now a requirement to download an Authenticator App. THIS IS FREE- PLEASE CHECK THE LIST OF AUTHENTICATOR APPS TO USE ON THE LINK BELOW. DO NOT PURCHASE AN APP

We appreciate the frustration this is causing patients. Please note we do not own the online prescription ordering system. We have no control over any of its requirements to log in. For access problems, please use the TECHNICAL HELP function on their website 

Authenticator App

Repeat Prescriptions

The Practice has a computerised prescription system which allows you to receive medication without having to see a doctor every time you need a repeat prescription. The doctor will decide how often you should be seen for a medication review and we will contact you to arrange this.

You can request your repeat prescription in the following ways:

Online

Repeat prescriptions can be ordered online via the link at the top of this page. If you are registered for Patient Access you will automatically have access to online repeat prescription ordering system.

If you are experiencing trouble signing in, please use the helpdesk at this link

Patient Access - Trouble Signing In

Email

• Inverkeithing patients: fife.imgprescriptions@nhs.scot 
• Dalgety Bay patients:  fife.dalgetybayscripts@nhs.scot

Emailed requests will require the following information:

• Full name
• Date of birth
• Telephone number
• Name of medication (as stated on your repeat prescription slip)
• Name of Chemist (if a pharmacist collects your processed prescription)

NOTE:  These email boxes are for ordering prescriptions only.  For safety reasons, please DO NOT include clinical information or photographs via these mailboxes.  

We will aim to process your prescription 3 working days after request.

Please do not telephone before this timescale to enquire if prescription is ready for collection.  This will help keep our telephone lines free to book urgent house calls and appointments.  Thank you for your co-operation.

Please note that the internet is not a secure medium. While your prescription request will be processed in strict confidence within our Practice, we cannot guarantee its security over the internet.

Prescription Re-order slip

Complete the prescription re-order slip by ticking the items required and post in the prescription box.

Prescriptions will be sent to your nominated pharmacist for you to collect your medication from.

If you have any queries regarding your prescriptions please telephone us or email the relevant prescription mailbox:

• Inverkeithing patients: fife.imgprescriptions@nhs.scot 
• Dalgety Bay patients:  fife.dalgetybayscripts@nhs.scot

Repeat prescription collection service

Some of the local Pharmacies collect your repeat prescription. More details of this service can be obtained from Reception or the Pharmacist.   

Please order your repeat prescription in adequate time for it to be processed by the practice and collected/dispensed by the pharmacist.

Special Request Prescriptions                                                          

You can request medication which are not on your repeat prescription as a 'Special Request'. The doctor will decide if they can issue this without you being seen. Alternatively you may be asked to make an appointment at the appropriate time.

Please note that special request prescriptions are dealt with differently by the practice and may not be ready at the same time for collection as your repeat prescriptions.

Email addresses for prescription requests:

Inverkeithing:    fife.imgprescriptions@nhs.scot

Dalgety Bay:       fife.dalgetybayscripts@nhs.scot

Cost Effective Prescribing

Limitations to NHS budgets make it essential for us to be as cost effective in our prescribing as possible. The NHS loses huge sums of money because of inefficiencies of prescribing systems and we have to look at this all the time. There are some things you can do to help us with this:

• If you are receiving a prescription for medicine which you no longer take please let us know

• If your prescription means that you accumulate large stocks of one item before you need the rest, please let us know

From time to time we may need to substitute one item on your repeat prescription for another. Sometimes this is done because a medicine is no longer available or has been upgraded. Sometimes it is because there is a similar medicine which is more cost effective. We will normally inform you if there is a change.